Shipping Information
Same-Day Delivery
We offer same-day delivery in the Bangkok metropolitan . The charge for same day rush delivery depends on our current order volume and the time you place an order.
Thailand Shipping
Large and Small Box Arrangement Shipping
Our Small and Large Box arrangements ship via Kerry express , depending on your location. All orders placed be before the typical 3 PM will ship that same day.
Choose Your Delivery Date
When ordering arrangements we allow you to choose the specific date you'd like your order to be delivered on.
International Shipping
INTERNATIONAL SHIPMENTS
All international orders are shipped via FedEx or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced countries.
ADDITIONAL INFORMATION & FRAUD VERIFICATION
Some orders may require additional processing time in the case of order or identity verification. Since we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order gets flagged via email.
PACKAGE TRACKING
We will send an email notification including tracking information when your package has shipped.
DELIVERY INSURANCE
All orders shipped both domestically or internationally come with package insurance.
INTERNATIONAL DUTIES AND TAXES
Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the order's ship-to address after the product has shipped may result in additional fees charged by the courier.
INTERNATIONAL CUSTOMS
All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held.
INTERNATIONAL SHIPPING
All Eternity® Rose arrangements are eligible to ship outside the Thailand. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.
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Australia
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Austria
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Belgium
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Canada
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Denmark
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Finland
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France
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Germany
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Hong Kong
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India
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Ireland
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Israel
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Italy
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Japan
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Macau
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Malaysia
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Mexico
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Netherlands
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Norway
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Philippines
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Poland
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Portugal
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Puerto Rico
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Singapore
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Slovakia
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Slovenia
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South Korea
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Spain
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Sweden
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Taiwan
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United Arab Emirates
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United Kingdom
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United States
Delivery Time Frame and Fees
All orders shipped to addresses outside of the United States are shipped via UPS or FedEx (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.
Any Questions About Shipping?
If you have any questions about your order contact ROSE SUAY® Customer Service team: 7 DAYS A WEEK 24 HOURS A DAY
Email: rose.suayy@gmail.com
LiveChat: Available on www.rosesuay.com
Line messenger: @rose.suay(including@)